Investigating - We are aware that some clients may be experiencing errors. Our team is currently investigating the issue and working to resolve it as quickly as possible. We apologise for any inconvenience this may be causing and appreciate your patience.
Thank you for your understanding.
May 15, 2024 - 12:11 BST
Thank you for your understanding.
May 15, 2024 - 12:11 BST
About This Site
Hello there! Welcome to Synthetix's status page, where we keep you up-to-date on how our systems are performing. We know how important it is to stay connected and informed, and that's why we've created this page for you. If there are any hiccups in our systems, we promise to let you know right here. But don't worry, our team is working around the clock to make sure everything runs smoothly.
In case you run into any issues, our friendly support team is always here to help. Just raise a support ticket and we'll get back to you as soon as we can. We value your trust in Synthetix and are committed to providing you with the best possible experience.
Synthetix.Cloud Web Application
Partial Outage
Synthetix.Js / Embedded Widget
?
Operational
Hosted FAQ Portal
Operational
Knowledge-base Editor
Operational
API Servers
Partial Outage
Live/Production
Partial Outage
Staging
Operational
Sandbox
Operational
API Documentation
?
Operational
Emails (MFA, Magic Link, Password Resets, & Transcripts)
Operational
Webhook Server
Operational
Control Panel (Legacy)
?
Operational
Cloud Services (3rd Party)
Operational
NoSQL Databases
Operational
Relational Databases
Operational
Application Management
Operational
Compute Servers
Operational
Serverless Functions
Operational
Data Stream Processing (Data Downloader)
Operational
Caching Engine
Operational
Data Streaming
Operational
File Storage
Operational
Outgoing Email
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: Database Upgrade
Jun 2, 2024 17:00-22:00 BST
We are writing to let you know that we've scheduled a database upgrade on Sunday, June 2nd, starting at 5 PM BST. This maintenance is scheduled to take up to 5 hours, although we aim to complete the work quicker.
We have chosen this time because it coincides with the period of least activity on our systems, ensuring minimal disruption to our services.
During this maintenance window, some services will be temporarily unavailable. This particular type of upgrade requires us to stop our databases, making it impossible to perform without some downtime. Typically, a vast majority of our maintenance is completed without any noticeable disruption; however, due to the nature of this upgrade, we want to give you as much notice as possible.
We're doing this to improve our systems and provide you with better service. We apologise for any inconvenience this may cause and appreciate your understanding. We'll work to minimise downtime and restore full service as quickly as possible.
Stay tuned to our StatusPage at https://synthetix.statuspage.io for updates, and please don’t hesitate to reach out if you have any questions or concerns.
Posted on May 01, 2024 - 10:56 BST
We have chosen this time because it coincides with the period of least activity on our systems, ensuring minimal disruption to our services.
During this maintenance window, some services will be temporarily unavailable. This particular type of upgrade requires us to stop our databases, making it impossible to perform without some downtime. Typically, a vast majority of our maintenance is completed without any noticeable disruption; however, due to the nature of this upgrade, we want to give you as much notice as possible.
We're doing this to improve our systems and provide you with better service. We apologise for any inconvenience this may cause and appreciate your understanding. We'll work to minimise downtime and restore full service as quickly as possible.
Stay tuned to our StatusPage at https://synthetix.statuspage.io for updates, and please don’t hesitate to reach out if you have any questions or concerns.
Posted on May 01, 2024 - 10:56 BST