All Systems Operational

About This Site

Hello there! Welcome to Synthetix's status page, where we keep you up-to-date on how our systems are performing. We know how important it is to stay connected and informed, and that's why we've created this page for you. If there are any hiccups in our systems, we promise to let you know right here. But don't worry, our team is working around the clock to make sure everything runs smoothly.

In case you run into any issues, our friendly support team is always here to help. Just raise a support ticket and we'll get back to you as soon as we can. We value your trust in Synthetix and are committed to providing you with the best possible experience.

Synthetix.Cloud Web Application Operational
90 days ago
99.99 % uptime
Today
Synthetix.Js / Embedded Widget ? Operational
90 days ago
100.0 % uptime
Today
Hosted FAQ Portal Operational
90 days ago
100.0 % uptime
Today
Knowledge-base Editor Operational
90 days ago
100.0 % uptime
Today
API Servers Operational
90 days ago
99.99 % uptime
Today
Live/Production Operational
90 days ago
99.99 % uptime
Today
Staging Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
API Documentation ? Operational
90 days ago
100.0 % uptime
Today
Emails (MFA, Magic Link, Password Resets, & Transcripts) Operational
90 days ago
100.0 % uptime
Today
Webhook Server Operational
90 days ago
99.98 % uptime
Today
Control Panel (Legacy) ? Operational
90 days ago
100.0 % uptime
Today
Cloud Services (3rd Party) Operational
NoSQL Databases Operational
Relational Databases Operational
Application Management Operational
Compute Servers Operational
Serverless Functions Operational
Data Stream Processing (Data Downloader) Operational
Caching Engine Operational
Data Streaming Operational
File Storage Operational
Outgoing Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We want to inform you about a scheduled maintenance window announced by one of our third-party suppliers, Postmark. This maintenance is planned to ensure the continued reliability and security of their services, which in turn may affect our email sending capabilities.

Maintenance Schedule:

EDT: Saturday, 27th April, 23:00 to Sunday, 28th April, 03:00
BST (UK Time): Sunday, 28th April, 04:00 to 08:00

During this 4-hour window, you might experience intermittent issues or delays with email sending functionalities.

For more details about this maintenance, including updates and any changes, please refer to the official notification from Postmark (https://status.postmarkapp.com/notices/kpiq4zypbmul3hcv-scheduled-maintenance-notice-for-saturday-april-27-2024).

We appreciate your understanding and patience as our suppliers work to enhance their services. Should you have any concerns or require further information, please do not hesitate to get in touch with our support team.

Posted on Apr 03, 2024 - 15:10 BST
Past Incidents
Apr 29, 2024

No incidents reported today.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Resolved - This incident has been resolved.
Apr 19, 11:57 BST
Monitoring - We are continuing to closely monitor the situation following the reboot of the unhealthy server. Early indications show that logins are proceeding successfully. We will provide further updates if necessary.
Apr 19, 08:54 BST
Identified - We have successfully identified the server causing the issue and have performed a reboot. As a result, we are now observing successful logins from Azure SSO users. Our team will remain vigilant and continue to monitor the system to ensure stability and prevent any further disruptions. We appreciate your patience and will provide further updates as necessary.
Apr 19, 08:50 BST
Investigating - We're currently aware of the 504 Gateway Timeout errors affecting Azure SSO users and are addressing the issue as a matter of urgency.
Apr 19, 08:30 BST
Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.